(+500) 27600

Our Value Statement


Our Mission is to be the Falklands’ best, caring for our customers, colleagues and community by providing outstanding service, innovation and value.

We are customer focused

We are the solution provider of first choice within the Falklands. All of our decisions are taken with the customer in mind. On a daily basis we demonstrate customer focus across all of our varied businesses by:

  • Researching and fully understanding our selected markets
  • Working with customers to build long-term relationships for mutual benefit
  • Providing class-leading solutions with excellent service and quality
  • Ensuring customers and colleagues are in a safe environment at all times

We respect and support our colleagues

We want our colleagues to be well-managed and to work in an environment that is based on trust and respect. We have learnt over the years that well motivated and managed colleagues will give customers great service, by leaving the people values we create a great place to work and one where great service is delivered.

We pride ourselves on our teamwork

Teamwork raises us beyond the sum of our individual contributors. Working together we leverage the benefits of our exceptionally diverse businesses and deliver a one stop solution for the majority of customer requirements.

We take ownership and make new things happen fast

We take responsibility for all of our actions and have a willingness to get things done. With a new market as diverse and remote as the Falklands it helps to have someone to hold your hand for those first few steps. With over a 160 years’ experience in the Islands and a wide portfolio of businesses, we are there to help with efficiency and speed every step of the way.

We have a competitive will to win

We have a passion for winning in everything we do; we are committed to operational excellence, superior customer service, a safe working environment and being known as a great company and a great place to work.

We are proud to serve our community

We aim to make a positive difference whenever we do business both within the local community and the wider environment. We work hard to create open and sincere relationships with the community and ensure our wider impact on the environment is minimised by strict adherence to our company environmental policy. We are proud to be one of the first companies on the Falklands to introduce an environmental policy.

Page last updated on 3 February 2017.

Stanley Office

  • Crozier Place, Stanley, Falkland Islands, FIQQ 1ZZ
  • (+500) 27600
  • info@fic.co.fk

UK Office

  • Kenburgh Court, 133-137 South Street, Bishop's Stortford, Hertfordshire, CM23 3HX
  • (+44) 01279 461630
  • admin@fihplc.com