Customer Service Assistant / Clerk (Home Builder)

Crozier Place – Home Builder

Home Builder is a builder’s merchant store for trade and home repairs. The Home Builder Customer Service Assistant / Clerk is responsible for greeting customers, answering questions, offering assistance, suggesting items, and providing product information. The role also includes an element of admin support for the Home Builder team.

Responsibilities

  • Greet customer in retail hardware store quickly and cheerfully
  • “Check out” customer with merchandise at cash register.
  • Mix paint, and provide other services as needed
  • Adhere strictly to health and safety guidelines
  • Assist with incoming and outgoing goods’ deliveries
  • Provide customer service in store to include loading merchandise in customer vehicle (must be able to lift 50 pounds) and setting up deliveries for customer purchases
  • Answer incoming phone calls and email inquiries to help customer and/or direct communication to another employee or department
  • Assist in checking off and booking in cargo
  • Show attention to detail
  • Receive, count and cost incoming stock and special orders
  • Be able to work to work to meet deadlines
  • General clerical and CSA duties to support the Home Builder Management Team
  • Position includes mandated weekend and evening hours

Knowledge / Skills / Experience

Essential

  • Prior work experience in hardware store or similar work in retail or office environment
  • Prior work and/or cooperation with a multi-cultural environment
  • The ability to read, write and speak English clearly
  • Good working knowledge of MS Office
  • The post holder must hold a full driver’s license, (being able to drive both manual and automatic vehicles or be willing and able to pass the driving test within 6 months of appointment)

Desirable

  • Recognised qualification or at least proven experience in using forklifts and other equipment for heavy lifting.
  • Knowledge of tools, hardware, paint, garden, lumber, etc. preferred.
  • Skills in another foreign language such as Spanish is preferable

Additional Information

  • 3-year fixed term contract
  • Competitive salary (based on experience and qualifications)
  • Annual company bonus (based on performance)
  • Pension scheme
  • Accommodation with rent deducted from your salary
  • Generous holiday entitlements
  • Expenses to get you here (Overseas applicants)
  • Expenses to get you home at the end of your contract (Overseas applicants)

Application instructions

Send your CV to recruitment@fic.co.fk with “VHR0131 CSA / Clerk Home Builder” in the subject-line.