Property & Maintenance Manager

Property & Maintenance

The purpose of the Property & Maintenance Manager is carry out all aspects of site management including a wide range of duties and responsibilities connected with the fabric and grounds of the company residential and commercial properties.  This includes security, cleanliness, monitoring contracts/contractors, routine maintenance and refurbishment, minor and major repairs.  Undertake letting duties of residential properties and ensure maximum occupancy and rental income for each of the assets and advising the Director of Support Services on suggested improvements to the residential and commercial properties and to carry out pre-planned maintenance programmes.


  • To ensure that the management and maintenance of the residential and commercial properties and environment are effectively undertaken
  • Oversee any property related projects, builds or refurbishment
  • Oversee health and safety for all staff and the department and be responsible for the health & safety of all site works
  • To undertake maintenance and repairs
  • Create and maintain an effective property and maintenance team ensuring that the changing needs of the company are met through training and development of the property and maintenance staff
  • Delegate tasks as appropriate to other site staff or outside contractors, ensuring Health & Safety regulations are strictly adhered to
  • Monitor the performance of the external contractors i.e. cleaning, pest control and landscaping
  • Liaise with the department managers to ensure all commercial sites are clean, tidy and well maintained
  • Monitor the day to day maintenance, repair and cleaning of the residential and commercial sites
  • In conjunction with the Director of Support Services to monitor the day to day maintenance and repair budget and to report on the profit and loss statement of each property
  • Advise on a rolling programme of redecoration/refurbishment
  • To order and supervise repairs and act as project manager for small maintenance contracts and improvement schemes, ensuring best value for money is received
  • Develop appropriate monitoring procedures to ensure that the residential and commercial sites are kept clean, safe and in a good state of repair
  • Carry out regular checks and inspections of the residential and commercial premises, equipment and grounds keeping accurate records where appropriate
  • Monitor work requests on the departments central database ensuring that day to day maintenance tasks and requests for minor works are undertaken as expediently as possible and actions recorded in a timely manner
  • Instruct and supervise the gardening/landscaping contractor ensuring the residential and commercial grounds are maintained to a high standard and safe to use
  • Instruct and supervise the cleaning contractor ensuring the residential properties are cleaned to a high standard
  • Instruct and supervise the pest control contractors to ensure the residential and commercial properties are free from vermin
  • Ensure that the property and maintenance team works efficiently and effectively so that sites are maintained to a high standard
  • Undertake the appraisal reviews of property and maintenance staff, ensuring continuing professional development in liaison with the Director of Support Services
  • Provide boiler servicing schedule for all residential and commercial properties
  • Produce monthly financial reports to the Director of Support Services and Board of Directors in relation to maintenance costs on each property via profit and loss statements
  • Manage the winter snow clearance of all retail car parks and footpaths to ensure customers can utilise the facilities safely
  • To undertake weekly toolbox talks meetings with all property and maintenance staff
  • Develop and produce the yearly Departmental Business Strategy with identified Key Performance Indicators (KPIs)
  • Monitor the KPI’s for the department and report on achievement to Director of Support Services and provide updates to staff
  • Produce and monitor the yearly team plan for the department
  • Provide planned maintenance reports to the Director of Support Services on both residential and commercial properties
  • Undertake property & maintenance meetings on a regular basis with departmental managers to discuss planned and preventative maintenance and any up and coming issues
  • Provide on-call schedule for property & maintenance team
  • Update and provide electrical inspecting and testing and portable appliance testing schedule and ensure this is routinely undertaken on all residential and commercial properties
  • Procurement of parts and fittings for appliances and boilers from local and overseas suppliers
  • Produce training matrix for all property and maintenance staff and undertake training where possible
  • Ensure work is carried out to ISO9001 standard as required by the company
  • Undertake quarterly checks of residential properties and report findings to Director of Support Services
  • Ensure the health and safety of the property & maintenance workshop and offices is to a high standard

Knowledge / Skills / Experience

Required Education and Training

  • Recognised training/qualifications associated within building maintenance and repair
  • NEBOSH General Certificate in Occupational Health and Safety or equivalent
  • Level 5 Senior Management Qualification or experience of working at a senior management level
  • 3-5 years of relevant post qualification experience
  • Good standard of written and spoken English

Desirable Education and Training

  • Recognised project management qualification i.e. PRINCE2
  • OFTEC Oil Fired Engineer qualification
  • Recognised trade qualification in either mechanical or electrical engineering

Other required skills and/or experience

  • Experience and knowledge of residential and commercial building surveying to create maintenance schedules Staff management experience
  • Experience working with financial accounts, profit and loss and invoicing systems
  • Knowledge and experience of property lets and lease agreements and relevant documentation
  • Good understanding and knowledge of Microsoft Office programmes Word, Excel and Access
  • Excellent numeracy and literacy skills
  • Excellent and proven administration and organisational skills
  • Ability to manage own time effectively and demonstrate initiative including establishing priorities
  • Ability to prioritise and manage workflow whilst maintaining a flexible approach to respond to urgent requests
  • Display a conscientious and logical approach to the variety of tasks necessary for the smooth running of the properties
  • Good understanding and knowledge of ISO9001
  • Experience in working as a team player
  • Ability to work as part of a team and support colleagues
  • Ability to maintain confidentiality where necessary
  • Able to be flexible in work activities, location and hours of work
  • Personable and comfortable in dealing with new people including tenants, tradesmen, and other colleagues
  • Be conscientious and diligent and show attention to detail
  • Committed to providing excellent customer service
  • Ability to respect confidentiality and recognise the importance of data protection.

Additional Information

  • 2 – 4 years fixed term contract
  • Competitive salary (based on experience and qualifications)
  • Annual company bonus (based on performance)
  • Pension scheme
  • Accommodation with rent deducted from your salary
  • Generous holiday entitlements
  • Expenses to get you here (Overseas applicants)
  • Expenses to get you home at the end of your contract (Overseas applicants)

Application instructions

Send your CV to with “VHR0064 Property & Maintenance Manager” in the subject-line.