Supervisor (Electrical Store)

FIC Electrical Store

The purpose for this job is to supervise the day to day operation in the Electrical Store. This includes product availability, pricing, problem solving, making customers feel welcome and supervising the Customer Service Assistants.

Responsibilities

Customer Service

  • Greet customers in a friendly and professional manner
  • Attend to customer needs promptly
  • Use initiative to approach customers
  • Process transactions using an electronic till
  • Deal with customer complaints in a manner that ensures they are satisfied
  • Supervise and train team to ensure they are providing excellent customer service
  • Provide customers with excellent levels of Customer service
  • Deal with customer complaints and enquires, providing the best possible outcome
  • Upkeep the personal appearance in line with company guidelines
  • Ensure that assistance is provided to the team in achieving sales targets
  • Utilise store items, making sure that the customer is offered the whole product range
  • Attract, engage and motivate customers into making purchases in store with excellent customer service, visual placement of goods and by providing detailed information
  • Assist with the maintenance of standards on the sales unit
  • Help keeping stock clean and presentable at all times
  • Assist in updating stock management reports
  • Other tasks reasonably within this job profile and person’s skills

Stock Control

  • Receive and check cargo
  • Rotate and check stock regularly
  • Ensure stock problems are communicated between team and management
  • Assist with stock taking duties as required

Other

  • Opening and closing of the shop
  • Ensuring all monies for tills are issued at the start of the day and locked away at the end of the day
  • Ensure health and safety procedures are being followed correctly
  • Carry out Fire safety checks and be willing to be trained in First Aid.

Teamwork

  • Work well as part of a team and by yourself
  • Uses initiative to solve problems quickly and efficiently
  • Trains and supports colleagues to deliver service to accepted standards
  • Happy to work and support any other retail department
  • Follow instructions from management and communicate to the team
  • Works to resolve team issues using own initiative
  • Encourages flexibility and ensures shop is fully staffed for all shifts

Physical requirements

  • Required to stand for long periods of time
  • Lifting, moving and stacking stock
  • Lifting up to a max of 50 lbs
  • Working in hot and cold environments

Knowledge / Skills / Experience

Essential

  • At least 2 years previous retail and/or sales experience, in an electronic/technology store
  • High school diploma or equivalent
  • Computer literate and comfortable using POS systems
  • Thrives working in a fast-paced environment as part of a team
  • Available to work on nights and weekends if necessary
  • Must be a fast learner and able to think quickly on one’s feet
  • Excellent customer service and strong interpersonal skills
  • Excellent Time Management skills
  • Fluent spoken and written English
  • Strong verbal and written communication skills

Desirable

  • A driving License

Additional Information

  • 3 year fixed term contract
  • Competitive salary (based on experience and qualifications)
  • Annual company bonus (based on performance)
  • Pension scheme
  • Accommodation with rent deducted from your salary
  • Generous holiday entitlements
  • Expenses to get you here (Overseas applicants)
  • Expenses to get you home at the end of your contract (Overseas applicants)

Application instructions

Send your CV to recruitment@fic.co.fk with “VHR0128 Supervisor Electrical Store” in the subject-line, latest by 9th of April 2021 at 16:30 local time.

Note: Applicants will only be considered if they have at least 2 years previous sales experience in an electronic/technology store.