West Store Café MPC Supervisor

The West Store Café MPC

The Customer Service Assistant at West Store Café (MPC) role is essential for us. Candidates must have customer service experience, food handling experience and a valid driving licence.


Customer Services

  • Greet customers in a friendly and professional manner
  • Attend to customer needs promptly
  • Use initiative to approach customers
  • Process transactions using an electronic till
  • Deal with customer complaints in a manner that ensures they are satisfied

Food and Beverage Production

  • Follow hygiene and safety rules, conducting and recording safety checks
  • Ensures appropriate amounts of food are prepared for service to reduce wastage
  • Creates appealing food and drink, following portion and plate controls
  • Works with the café team to create and implement new ideas and recopies


  • Able to work in a clean, orderly, and methodical manner
  • Implements “clean as you go” working, ensuring the store remains clean
  • Conducts deep clean of equipment as required
  • Follows and completes daily cleaning checklist

Stock Control

  • Order, receive, check, and store deliveries
  • Rotate and check stock regularly 


  • Work well as part of a team and by yourself
  • Uses initiative to solve problems quickly and efficiently
  • Trains and supports colleagues to deliver service to accepted standards
  • Happy to work and support any other retail department
  • Follow instructions from supervisor/manager and communicate to the team

Working Conditions

This position usually works 45 hours per week over 6 days. This will include early mornings, evenings, weekends, and public holidays.

Employees are required to be flexible to cover leave, illness, or other unforeseen circumstances.

We have a busy tourist season from December to March. Leave is not usually granted during this period but may be considered depending on individual circumstances.

Physical Requirements

  • Required to stand for long periods of time
  • Lifting, moving, and stacking boxes
  • Working in hot and cold environments

Qualifications and Skills


  • Experience in in customer service
  • Experience in food handling
  • The ability to read, write and speak English clearly
  • A valid driving license

Application instructions: please send your CV to recruitment@fic.co.fk with “VHR0091 CSA West Store Café MPC” in the subject-line.