West Store Café MPC Supervisor

The Customer Service Assistant at West Store Café (MPC) role is essential for us. Candidates must have customer service experience, food handling experience and a valid driving licence.

Responsibilities

Customer Services

• Greet customers in a friendly and professional manner
• Attend to customer needs promptly
• Use initiative to approach customers
• Process transactions using an electronic till
• Deal with customer complaints in a manner that ensures they are satisfied

Food and Beverage Production

• Follow hygiene and safety rules, conducting and recording safety checks
• Ensures appropriate amounts of food are prepared for service to reduce wastage
• Creates appealing food and drink, following portion and plate controls
• Works with the café team to create and implement new ideas and recopies

Cleaning

• Able to work in a clean, orderly, and methodical manner
• Implements “clean as you go” working, ensuring the store remains clean
• Conducts deep clean of equipment as required
• Follows and completes daily cleaning checklist

Stock Control

• Order, receive, check, and store deliveries
• Rotate and check stock regularly 

Teamwork

• Work well as part of a team and by yourself
• Uses initiative to solve problems quickly and efficiently
• Trains and supports colleagues to deliver service to accepted standards
• Happy to work and support any other retail department
• Follow instructions from supervisor/manager and communicate to the team

Working Conditions

This position usually works 45 hours per week over 6 days. This will include early mornings, evenings, weekends, and public holidays.

Employees are required to be flexible to cover leave, illness, or other unforeseen circumstances.

We have a busy tourist season from December to March. Leave is not usually granted during this period but may be considered depending on individual circumstances.

Physical Requirements

• Required to stand for long periods of time
• Lifting, moving, and stacking boxes
• Working in hot and cold environments

Qualifications and Skills

Essential

• Experience in in customer service
• Experience in food handling
• The ability to read, write and speak English clearly
• A valid driving license

Application instructions: please send your CV to recruitment@fic.co.fk with “VHR0091 CSA West Store Café MPC” in the subject-line.