Information about us
This website is operated by FIH Group plc. FIC are a wholly-owned subsidiaries of FIH Group. Our main trading address is Kenburgh Court, 133-137 South Street, Bishop’s Stortford, Hertfordshire CM23 3HX.
We are committed to protecting and respecting your privacy. We are responsible for protecting your personal information as a “data controller” under applicable data protection legislation. If you have any queries about this Policy or how we use your personal information, please contact us using the details listed at the foot of this page under ‘Contact’.
This policy (together with our Terms & Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our website you are accepting and consenting to the practices described in this policy.
Our nominated person for data protection is listed within the ‘Contact’ section below.
What information do we collect?
We collect personal data as defined by applicable data protection legislation (‘personal information’).
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data includes your first and last name.
- Contact Data includes your email address and the content of the ‘Message’ area of our contact form.
- Technical Data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
- Usage Data includes information about how you use our website, products and services.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data), nor do we collect any information about criminal convictions and offences.
How do we collect information?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your name and email address when you complete the contact form on our site or by corresponding with us by post, phone, email, on our social media accounts, or otherwise.
Why do we collect this information?
We collect this information for the purposes described in the following paragraph ‘How do we use this information?’. The lawful basis for which we process your information is:
- Your consent, given when you complete the contact form on our site or when you browse our website.
How do we use this information?
We will use your personal information:
- to provide you with answers to your questions, queries or comments you have requested in the contact form ‘Message area’.
- for administration purposes including to notify you about changes to our services; as part of our efforts to keep our site safe and secure; and to ensure that content from our site is presented in the most effective manner for you and for your computer.
Do we share your information with anyone else?
We do not provide your details to third parties for any marketing or promotional purposes. We will only process the individual data that you provide to us for the intended purpose. We will take all reasonable steps to ensure that the data held is adequate, relevant and not excessive for this purpose. We would only disclose user data to government and law enforcement authorities if compelled to do so.
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
How long do we keep your information for?
We take all reasonable steps to retain data only for the duration of the purpose for which it was obtained. When requested, we will delete personal information from current operational systems where it is no longer required. We may need to continue to hold some details about you after your relationship with us has ended, for example for legal and regulatory purposes.
FIC shall endeavour to ensure that any personal information and/or data it holds is kept secure. However, we cannot accept any liability for information obtained through unauthorised access to the website.
If you have any questions about how long we keep your information, please read ‘Your rights’ below.
How do we protect personal information?
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
You should be aware that the use of the Internet is not entirely secure and although we will do our best to protect your personal data we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features such as encryption to try to prevent unauthorised access.
You have a right to ask us to confirm whether we are processing information about you, and to request access to this information (‘right of access’). You also have the right to be informed of the safeguards we have in place relating to any transfers of your information to another country or to an international organisation.
You have the right to obtain any information you have shared with us when using the contact form on our site. If the data is still available and hasn’t already been deleted you can ask to receive a copy to review, and if necessary to amend or erase. To do this, just send an email to email@example.com and we will look to action any request made within a calendar month. The deletion of your personal data will be completed unless we are legally obligated to store the information.
You have a right to seek the erasure of your data (often referred to as the ‘right to be forgotten’). You may wish to exercise this right for any reason, for example where it is no longer necessary for us to continue holding or processing your personal data you may withdraw your consent. You should note that we are entitled to and reserve the right to retain your data for statistical purposes. This right is not absolute, as we may need to continue processing this information, for example, to comply with our legal obligations, or for reasons of public interest.
You have a right to ask us to restrict our processing of your information (‘right to restriction’) if:
- you contest its accuracy and we need to verify whether it is accurate
- the processing is unlawful and you ask us to restrict use of it instead of erasing it
- we no longer need the information for the purpose of processing, but you need it to establish or defend legal claims
- you have objected to processing of your information being necessary for the performance of a task carried out in the public interest, or for the purposes of our legitimate interests. The restriction would apply while we carry out a balancing act between your rights and our legitimate interests.
- you exercise your right to restrict processing, we would still need to process your information for the purpose of exercising or defending legal claims, protecting the rights of another person or for public interest reasons.
You have a right to prevent us from processing your data for the purposes of marketing.
If you would like to exercise any of your rights above, please let us know using the contact details at the end of this policy. We will act in accordance with your instructions as soon as reasonably possible and there will be no charge.
You have a right to report any of your concerns about our use of your data to the Information Commissioner’s Office. You may do so by calling their helpline at 0303 123 1113.
Changes to this policy
Our website is not aimed at children and we will not collect, use, provide or process in any other form any personal information of children deliberately.
We therefore also ask you, if you are a child, please do not send us your personal information (e.g. your name, address and email address). If you wish to ask a question or use this website in anyway which requires you to submit your personal information please get your parent or guardian to do so on your behalf.
Should you have any questions or comments regarding any data we may hold or this data policy you can email us on the following email address firstname.lastname@example.org. We will aim to respond to your email as soon as possible and we’ll contact you if we need further information to help us resolve any issues.